Question 1

How much does vehicle recovery cost?

Accepted Answer

It depends on the distance, vehicle type, its condition and the time of the recovery. Our online quote calculates an estimated price from your actual collection and destination addresses using our current pricing.

Question 2

How is my recovery quote calculated?

Accepted Answer

The estimate is made up of a call-out charge plus a per-mile charge for the driving distance, with any applicable surcharges — for example for vans, accident-damaged or non-running vehicles, night-time, weekends or bank holidays. A minimum charge may apply to short journeys.

Question 3

Can you recover a vehicle anywhere in England?

Accepted Answer

You can request recovery from and to locations throughout England. Every request is subject to availability, and we'll confirm whether we can help when we contact you.

Question 4

Can you recover a vehicle that will not start?

Accepted Answer

Yes, non-running vehicles can usually be recovered. Please tell us about the vehicle's condition — for example if the wheels are locked or it's in gear — so we can bring the right equipment.

Question 5

Can you recover vans?

Accepted Answer

We can recover suitable vans. Please give the make and model so we can check suitability.

Question 6

Can you recover motorcycles?

Accepted Answer

Yes, motorcycle recovery and transport can be requested through the online quote.

Question 7

Can you transport my vehicle to a garage?

Accepted Answer

Yes. You can choose any suitable destination, including a garage, bodyshop, dealership or home address.

Question 8

Can I request long-distance recovery?

Accepted Answer

Yes. The quote system calculates the full driving route between any two locations in England, such as Manchester to London.

Question 9

How quickly can you collect my vehicle?

Accepted Answer

Collection times depend on availability, location and traffic. We'll give you an estimated arrival time when we confirm your request. We don't guarantee response times.

Question 10

Is the online quote final?

Accepted Answer

No. The online price is an estimate. The final price may vary depending on vehicle condition, access, waiting time and the exact recovery requirements, and will be confirmed before recovery.

Question 11

What information do I need to provide?

Accepted Answer

Your name and contact details, the vehicle registration, make, model and type, its condition, where it is now and where it needs to go.

Frequently asked questions

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